Privacy Policy

Effective Date: May 1, 2025

At Water Damage Pros Idaho, we respect your privacy and want you to feel confident about how we handle your personal information. This policy explains what we collect, why we collect it, and how we keep it safe when you visit our website or use our services.

Information We Collect

When you contact us or request service, we collect information you give us directly. This includes your name, phone number, email address, property address, and details about your water damage or plumbing issue.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device information, pages you view, and the time you spend on our site.

How We Use Information

We use your information to respond to your requests, schedule appointments, provide water damage and plumbing services, and follow up on work we've done.

We may also use your information to send you service updates, promotional offers, or important notices about your account. You can opt out of promotional messages at any time.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies help us remember your preferences and understand how you use our site.

You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of our website may not function properly if you disable cookies.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to understand how visitors use our website. These tools collect information such as your IP address, pages visited, and time on site.

We may also use third-party services for advertising, scheduling, and customer relationship management. These providers have their own privacy policies that govern how they handle your data.

Data Sharing and Disclosure

We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and marketing platforms.

We may disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or sale.

Data Retention

We keep your personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer needed, we securely delete or anonymize it.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encryption, firewalls, and secure access controls.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

User Rights

You have the right to access, correct, or delete your personal information. You can also object to or restrict certain processing of your data.

To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe and as required by applicable law.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new policy on this page and update the effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

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